Frequently Asked Questions
Q: Do I need a doctor’s referral to schedule a new client appointment?
A: This depends on your insurance carrier. For Idaho Medicaid patients, and those with a PPO, you can call us directly to set up services. It is always best to check in with your pediatrician and/or insurance provider prior to setting up services if you have any additional questions. Our friendly office staff will assist you in determining if your insurance provider requires a physician’s referral.
Q: How do I set up my first appointment?
A: Please call our office to discuss setting up services with one of our referral specialists. Our knowledgeable staff is happy to answer any questions you may have and assist in getting your child scheduled for services. We are currently accepting new patients!
Q: What types of insurance do you accept?
A: We accept most major insurance plans including, but not limited to, Idaho Medicaid, Blue Cross, Regence, Select Health, United Health, PacificSource, and Tricare etc. Part of our new patient referral process includes our billing department following up with your insurance carrier to verify benefits and provide a courtesy call to you to review any deductible, and coinsurance or copayment you may have. Please call our office and/or check with your insurance provider for further questions.
Q: Do you offer any of your services on a sliding scale?
A: Yes. We offer mental health services on a sliding scale for families that qualify. The scale is based on federal poverty guidelines. CLICK HERE for additional information and the sliding fee scale application.
Q: What do I need to bring to my first appointment?
A: Your insurance cards, any previous reports or school records you feel would be beneficial to include, and a list of medications your child is currently taking.
*Please follow this link for our New Patient Checklist: GET STARTED
Q: What are your locations and hours of operation?
A: Our office hours are Monday-Friday from
Our addresses are:
- 101 S. Allumbaug Way, Boise, ID 83709
- 5640 E. Franklin Rd. Nampa, ID 83687
- 2273 E. Gala St. Unit 120 Meridian, ID. 83642
- 1399 Fillmore St., #502 Twin Falls, ID 83301
Q: Can I observe or participate in my child’s therapy sessions?
A: Yes! Parents are encouraged to take an active part in their child’s therapy.
Q: Can I leave during my child’s session?
A: Our offices have a “parent on site” policy which requests that parents stay on the premises while their children are in therapy. We have comfortable indoor and outdoor waiting areas and free wifi!
Q: Do you offer any services in Español?
A: Yes! We have bilingual receptionists to assist with scheduling your child with a bilingual therapist or counselor.